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FAQ
Thank you for visiting our FAQ page! Below are some commonly asked questions and answers to help provide you with more information about our products and services.
Petal Design
No. All you need is your imagination. There are no rules to creativity. Just add and move stems around until your beautiful creation emerges.
Like anything else, buying flowers in bulk is a significant cost savings. The typical mark up for cut flowers is 300%, plus 20% for professional floral design. With us, you’re getting flowers straight from the farm, eliminating additional freight and design fees.
Like any houseguest, after the long journey, your flowers will certainly be a bit parched. Give them a little trim and put them in fresh water as soon as you can. Within a few hours, once they’ve had a chance to rehydrate, you will begin to see your flowers come alive again and look more like themselves. If you need additional support, you always give us a shout and we’ll talk you through it.
Our design experts work with each farm to select the best blooms based on what’s in season and what flowers they think will complement each other in an arrangement.
While, of course, you can select from the flower pairings offered, at this time you are not able to customize the flowers in your box. But we encourage you to let us know what flowers you’d like to see in your box and we’ll do our best to move them into the rotation when they come into season.
Our flowers are ethically sourced from more than 20 domestic flower farms.
No. At this time, we sell only fresh flowers and foliage for you to design as you wish. Vessels are not included.
DIY Floral Arranging involves crafting your own flower arrangements and bouquets using fresh cut flowers and foliage. Instead of opting for pre-made, more traditional ready-to-use designs, Postal Petals offers the convenience of shipping 6-12 bundles of your chosen fresh cut flowers for you to break apart and arrange however you see fit.
A "recipe" refers to the pre-selected combination of flowers that are grouped together for customers to use in their arrangements. These recipes are expertly curated to ensure that the flowers complement each other in terms of colors, shapes, sizes, and textures. By providing customers with these carefully curated flower recipes, Postal Petals simplifies the process of creating beautiful and harmonious arrangements, allowing individuals to focus on their creative expression while working with high-quality blooms.
Postal Petals is all about fostering your creativity and allowing you to craft your own one-of-a-kind floral arrangements. We don't offer pre-arranged, ready-to-use bouquets because we believe in empowering our customers to explore their artistic flair by selecting and arranging the cut flowers themselves. With Postal Petals, you're the artist, and each box of carefully curated blooms is your canvas.
The choice of box size depends on how many arrangements you want to create: Beanie Box: Contains 6 bundles, suitable for making 2 medium arrangements or 1 large arrangement. Midi Box: Offers 9 bundles, allowing you to create 3 medium arrangements or 1 medium and 1 large arrangement. Biggie Box: Includes 12 bundles, perfect for crafting 4-5 medium arrangements or more, depending on your preference.
If you're new to flower arranging, we've got you covered. Each bloom box includes quick care instructions and you can find design tips on our website's Petal Design page. If you have questions, our customer support team is here to help.
You'll need a sharp pair of floral scissors or a knife, a clean vase, a smock or apron to protect your clothes, and floral tape for design support. All these items can be found in our floral arranging toolkit.
Choose a standout flower or a cluster of blooms to place at the center or slightly off-center to draw attention.
Consider the size and height of your flowers. Taller vases work well for long-stemmed blooms, while shorter ones suit compact designs.
To make a statement, use bold colors, larger blooms, and an eye-catching vase. Elevate it on a pedestal for added prominence. Remember that floral arranging is a form of creative expression, and there are endless possibilities for design. Don't be afraid to experiment and develop your unique style over time.
Petal Care
Like any houseguest, after the long journey, your flowers will certainly be a bit parched and need a little space to recover. When you receive your flowers, it’s important to open and remove your flowers from the box as soon as possible.
Once the flowers are out of the box, it’s time to prepare them to rehydrate. Fill a clean vase with fresh, room temperature water. Trim the stems at a 45 degree angle and remove any leaves that will be submerged in water.
Like any houseguest, after the long journey, your flowers will certainly be a bit parched. Give them a little trim and put them in fresh water as soon as you can. Within a few hours, once they’ve had a chance to rehydrate, you will begin to see your flowers come alive again and look more like themselves. If you need additional support, you always give us a shout and we’ll talk you through it.
To maximize the life of your flowers, give them a quick trim and change your water daily.
Your flowers traveled a distance to get to you and will certainly need some water to begin to look and feel like themselves. Give them a little trim and put them in fresh water as soon as you can. Within a few hours, once they’ve had a chance to rehydrate, you will begin to see your flowers come alive again and look more like themselves. If you need additional support, you always give us a shout and we’ll talk you through it.
Fresh water daily is all you need to keep your flowers thriving.
If properly maintained, your flowers could last up to 10 days. We suggest a quick trim and fresh water each day.
Fresh water daily is all you need to keep your flowers thriving.
Generally, designers recommend that stems should be 1.5 to 2 times the height of the vase. Adjust as needed for the specific design you have in mind.
Order & Returns
We deliver within the continental United States. Unfortunately, at this time, we do not deliver to Hawaii or Alaska.
After the long journey, it’s probably a good idea to have your flowers scheduled for delivery the day before you expect to arrange them. This way, they will have overnight to hydrate, recover from their trip and will be at their best when it’s time for you to arrange them.
Our flowers are delivered within 36-hours of being harvested by GSO or FedEx, where available.
Yes, our Petal Riot workshops typically include a Beanie Box shipped to the door of each participant. For subscribers or those who have already ordered a bloom box to use during the workshop, can select the “Workshop Only” option. If additional flowers are needed, they can be purchased through our Flower Shop.
No. Unlike a traditional florist, we ship flowers to you directly from our partner farms. Once you place your order, the flowers are cut, gently packaged, and shipped via GSO or FedEx for next day delivery.
No. The flowers are delivered via FedEx and are subject to their daily delivery schedule.
We deliver Tuesday through Friday. Except on holidays. Saturday delivery is available upon request to selection locations at an additional cost.
Yes. Simply indicate that the box is being sent as a gift, enter the gift message to the recipient, and provide the recipient’s email address for electronic delivery of the gift message. Gift message to recipient will be sent via an e-card the evening prior flower delivery.
Due to various external factors, including holiday surges and weather disruptions, our carriers occasionally experience shipping delays. While this is entirely outside of our control, we prepare for it by packing our flowers in such a way that they should be able to withstand an extra day or two of travel. If for some reason, they don’t, we stand behind our flowers 100% and we’ll get a replacement shipped out to you on the next available shipping date.
No. Unlike a traditional florist, we ship flowers to you directly from our partner farms. Once you place your order, the flowers are cut, gently packaged, and shipped via GSO or FedEx for next day delivery.
We do not accept returns on fresh products. If a product is damaged or delivered incorrectly, please call us or send an email with photos of the flowers in question.
Workshops
Our Petal Riot workshops typically come with a Beanie Box. However, if a larger size is needed, you can select a larger size during the order process. As always, you’re able to choose the flower box size that best suits your floral needs.
On the day of the event, attendees are admitted based on the name on the registration or the Zoom ID (if different from the registration name). Providing your Zoom ID helps our host recognize you upon arrival and admit you promptly.
Your Petal Riot order confirmation will include all the details and instructions you need to access the party. A reminder email will be sent 48hrs prior to the scheduled event including all logistical details including login information to join the workshop.
Not if you plan to attend as well. The entry link is single-use per registrant, meaning it can't be used again once used. Attendees are admitted based on the name they registered with, and once that name is admitted, no one else with the same name can join. If you can't attend and want to gift your ticket, that's acceptable, but we must replace your name on the guestlist with the recipient's. Please remember to provide the correct name and Zoom ID for the ticket in order to ensure that you and/or your guest is granted access.
Yes, you can, but it's important to provide the names and emails for each guest attending. The entry link is single-use per registrant, meaning it can't be used again once used. Attendees are admitted based on the name and Zoom ID provided at registration. Once that name or Zoom ID is admitted, no one else with the same name can join. Please remember to provide the correct name and Zoom ID for the ticket in order to ensure that you and/or your guest is granted access.
Subscriptions
Our subscription service is meticulously designed to enhance your floral experience, making it as convenient and enjoyable as possible. With a subscription, you'll receive a new bloom box filled with fresh cut flowers at your preferred frequency, whether it's weekly, bi-weekly, monthly or quarterly.
Yes, you can pause your subscription or skip a delivery from within your customer account so long as it’s done no less than 72hrs prior to your next scheduled delivery date. Otherwise, your scheduled order will be processed and the pause or delivery skip will apply to the following order.
Yes. Several days prior to the next scheduled delivery, you will receive an email reminding you that your next order will be arriving soon and inviting you to review that week’s featured recipes to make your own selection. If you do not make a selection within 72hrs of delivery, one will be made for you.
Didn't find you were looking for?
Get in touch with us via our contact form below and a member of the Postal Petals team will be in touch with you as soon as possible